Let me know if this sums up the position that you are in, whilst I ping our most excellent New Community Manager, see if he can interceed and get this sorted out for you. This would be the simplest approach for you. If you are still on the OLD keycode then they should be able to just add the days from the NEW keycode to the one for the old, i.e., extending you OLD keycode.but it sounds as if they may have changed policy on this (which would be unfortunate). If you have not entered the NEW keycode yet you should be 2 weeks into the grace period of 30 days before WSA stops being in a position where it will trap & disinfect malware (once the grace period expires it will only act as a scanner). OK, so first of all have you entered & activated the NEW keycode that you seem to be saying that you have got when you purchased the new subscription? You say "I did this 2 weeks ago" but I am unclear as to whether that is the purchase or an entry/activation. Hope that all makes sense.if not please ask further questions. However, if the reverse happns, i.e., you have already activated the NEW keycode, and you currently use either Internet Security Plus or Complete versions and the Password Manager and or the Back up and Sync features, then moving to a new keycode will mean that you can no longer access your data stored against the old keycode.so if this is the case you will need to Open a Support Ticket and ask the Support Team to transfer the data from current to new keycode, once you have activated the latter.you have about 30 days to do that before the data is deleted. But can you can try doing is to Open a Support Ticket to notify the Support Team and to ask them if they will add the days from the NEW subscription to your existing subscription.that way you have no need to change anything. If you do so before your current subscription period has expired then yo uwill lose the remaining days. However, if you 'renew' by purchasing a new subscription which results in you receiving a NEW keycode then you will need to activate that new keycode at some point. If your current subscription came through Webroot directly or a 3rd party supplier ()other than Best Buy if you are in the US) then RENEWING your subcription via Webroot will automatically add the days for the renewal period to those that you have remaining against your current subscription. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 53.Webroot® Business Endpoint Protection 1130.Webroot Mobile Security for Android 937.Webroot® Consumer/Business - for Macs 369.Webroot® SecureAnywhere™ - Complete 3822.Webroot® SecureAnywhere™ - Internet Security Plus 2467.Webroot® SecureAnywhere™ - Antivirus 6970.
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